Weighting Performance Indicators of Debt Collection Offices by Using Hesitant Fuzzy AHP

摘要

Performance measurement (PM) is defined as the process of collecting, analyzing and/or reporting information regarding the performance of individuals, teams or the whole organization. The first and one of the most important steps in performance measurement is determining the performance indicators and their weights. In this study, we focus on performance measurement of law offices, which deal with follow-up of unpaid bills. We propose a decision model for weighting the performance indicators using interval valued intuitionistic fuzzy AHP.