Emotion Management of Circulation Librarians in Academic Libraries

摘要

This article defines the meanings of "emotion", which is defined as feelings and the unique rational, physical, and mental state, and the associated actions. It also defines "emotion management" as a personal ability to detect and recognize one's emotional state, and to properly and effectively redirect and channel negative emotions such as anger, rage, and depression into proper positive expressions. The fundamental principles for emotional management includes recognizing emotions, internalizing, emotions, accepting emotions, managing emotions, and redirecting emotions. The article then proceeds to identity some common causes for negative emotion amongst the circulation librarian, which includes the outside environment, the duty requirements of the job, and the circulation librarian's own personal unique personality traits and temperaments. Finally, the article summarizes some of the techniques and changes that be used to help with emotion management both on the personal level and on the administrative level across the entire library system. By defining, identifying and resolving emotions through proper emotion management in the circulation librarian, the library system can be used to improve the overall campus environment and promote better quality of service for the patrons across campus.