Service vs Transformation: A Comparative Study of Two Kinds of Leadership Behaviors on Work Engagement

摘要

It has always been the core issue of leadership research to stimulate employees' work engagement through leadership behavior. However, previous research has focused solely on single leadership behavior, ignoring the complexity of the dual leadership behavior in an organizational context. This paper mainly discusses the impact of service-oriented and transformational leadership behaviors on employee work engagement and its potential mechanism. The results show that both service-oriented and transformational leadership have significant positive impacts on employee trust and employee engagement; and employee trust plays an intermediary role in both service-oriented and transformational leadership. In addition, the influence of two leadership behaviors on employee trust is regulated by organizational uncertainty. From the perspective of bottom-up, this paper constructs a driving model of leadership's influence on employee engagement with a combination of psychological effect and organizational situation effect, providing certain reference basis for enterprise leaders to stimulate employee engagement.