Multi-level Fuzzy Comprehensive Evaluation of Public Transport Satisfaction in Wuhan Area

摘要

Wuhan's long-term plan is to build a great city of National center with population exceeding ten million. Public transportation plays an important role in relieving urban traffic pressure and improving the ability of collecting passengers. However, due to the low satisfaction of Wuhan middle and high income group to the public traffic in Wuhan City, more and more residents choose private car to travel, which leads to quite a few problems, such as fewer cars, traffic jams, parking difficulties and environmental pollution. With the growing scale of Wuhan and the improvement of people's living standards, the urban problems caused by private traffic crowding out public transportation will become more and more prominent. The key to resolving this dilemma is to increase public satisfaction with public transport, giving priority to public transport and reducing the use of private transport. In order to study the satisfaction and influence factors of Wuhan residents to the public traffic in Wuhan, and to provide policy suggestions for optimizing the development of the public transport, the report makes a survey, measurement, and analysis of public transport satisfaction in Wuhan, By using the unequal probability three-stage sampling method, the fuzzy analytic hierarchy process satisfaction measure and the comprehensive evaluation method, the difference of the satisfaction degree of different groups to the public traffic is studied. The conclusion is reached that the highest level of satisfaction of public transport is among the elderly and those who have the annual income of 80 000 to 140 000RMB.