Structural Indicators for Business Process Redesign Efficiency Assessment

摘要

In this paper, we discuss some available methods for assessment of business process redesign efficiency. Business process efficiency can be assessed with operational (e.g. time, cost or quality) as well as structural indicators (on the basis of business process model's structure). The use of operational or structural indicators depends on the context: operational indicators can be used only when the process has already been established or implemented in the company, where structural indicators can be used already in the phase of business process model design. The advantage of structural indicators is their possibility to assess business process efficiency before the process starts and costs increase (e.g. with implementation). In literature, many various structural indicators are presented, which give different efficiency assessment for the same business process model. Here, we propose a uniform assessment method for measuring business process model structural efficiency. The process redesign and the way of uniform structural efficiency assessment is presented using as a case study selected core processes in one of the most successful Slovenian health services organization.