The Impact of Critical Success Factor of Lean Six Sigma Implementation towards the Improvement of Business Performance on Low-Cost Hotel Industry:A Literature Review

摘要

Semarang City's Government is aggressively developing the tourism business which is supported by adequate transportation access such as the existence of airport, stations and bus terminals. This makes it easy for foreign and local tourists to visit the city. This also opens a business opportunity for residents to open a low-cost hotel that is supported by the ease of online booking sites and cooperation with Virtual Hotel Operator (VHO), which help the owners to manage and promote the rooms. Lean Six Sigma as a tool proves that it can be very useful to optimize the production of products and services, but it rarely to find the hotels which implement this approach to improve their business performance. Seeing this phenomenon, the author intends to examine how much the impact of the determinants of Lean Six Sigma's success in improving business performance in the hotel industry, especially low-cost hotel industry. This study will examine some papers that relate to the Critical Success Factor of Lean Six Sigma in service industry, especially hotel industry. This study has aim to identify the critical success factors (CSF) in the implementation of Lean Six Sigma in the hotel industry in the Semarang city area with the aim of helping them to improve business performance