MEASUREMENT GAP OF COMPETENCY IN PREPARING EMPLOYEES FOR A DIGITAL COMPANY (A CASE STUDY OF A TELECOMMUNICATION COMPANY IN INDONESIA)

摘要

One of the telecommunication companies in Indonesia has a hope of becoming a digital company in order to adapt to today's business challenges. Being a digital company means to open an opportunity for a sustainable competitive growth. The first step to realize this vision is by preparing capable human resources who have digital competencies. The digital savvy employees are those who master the digital world and adept at utilizing the digital world to support the smoothness of working processes. The employees must also be able to transform and upgrade their digital competencies in accordance with the needs of the company. Before doing such development model, it is necessary to first perform the assessment to measure the employees' digital competencies. The purpose of this study is to measure and analyse the digital competencies gap amongst the employees of a telecommunication company in Indonesia and to produce a digital competencies tool which can be used as a reference for measuring digital competencies. The standard of competencies is obtained by interviewing the experts, while the competencies gap is measured through self-assessment after formulating the standard of competencies taken from the experts. The experts are the professionals from digital businesses and human resource managements. On the other hand, 93 employees, the total population of this company, were taken as the object of the study. The areas measured Include the competencies in Information, Communication, Content creation, Safety and Troubleshooting/problem solving. The study result shows that in general there are still 4 areas of competencies needed to be developed. Consequently, this telecommunication company must immediately draw up the appropriate steps If they want to immediately transform themselves becoming a digital company.