Structural Equation Model Analysis of Urban Public Service Satisfaction

摘要

In order to improve the efficiency of urban public services and scientifically evaluate the status of urban public service satisfaction, we use Structural Equation Modeling and American Customer Satisfaction Index (ASCI) to analyze urban public service satisfaction. According to the characteristics of the urban public services, structural model and observational model were established. In this paper, we make an empirical study of public services satisfaction by using the survey data in Changchun city and put forwards the proposals for the public services satisfaction.