The Dynamic Role of Social Exchange and Personality in Predicting Turnover Intentions among Professional Workers

摘要

The dynamic role of fairness, trust and teamwork has strongly affected professionals' attitude and behaviours that are commonly complex and uncontrolled. Separations between personality and professionals' behaviour have led to poor social interaction activity within an organisation. This paper is aimed at discussing the impact of social exchange in predicting turnover intentions among professional workers and the mediating role of personality in this relationship. Clear and strong behavioural expectations among professional workers must engage with fair treatments on interactional, distribution and procedures. Organisational trust formed the central focus on integrity between employee-employer where professional workers perceived that the ethical practises should be in place. Teamwork develops high commitment among team members and a two-way communication encourages feedback, clear job expectations and sustains long term relationships. Professional workers' openness to experience value helps in the freedom to create new ideas, innovation and create new experience for career development. The propositions were developed to explain the relationship between social exchange and personality in predicting professional workers' turnover intentions. Based on several limitations, there would therefore seem to be a definite need for conducting an empirical study to link between social exchange and turnover intentions among specific or combination professional occupations such as engineers, doctors, architects, accountants and lawyers. The need to conduct a qualitative study is to prove the most important dimensions used to predict actual turnover intentions among professional workers, whilst a quantitative method is employed to examine the impact among variables based on the developed research model.