Library Service Evaluation and Model Research Based on AHP- fuzzy Comprehensive Evaluation Method

摘要

Impact on library user satisfaction survey factors practice with different types of library construction weaknesses were made. The readers satisfaction evaluation index system with 20 secondary indicators were established based on collections of resources, facilities, service levels and premises environment, building containing four-level indicators. Using expert questionnaire and AHP (AHP method) to determine the weight of each sub-index, the sub-index data collected by the reader survey, the fuzzy comprehensive evaluation quantitative analysis of integrated library reader satisfaction. Evaluation index system and comprehensive evaluation model based on the comprehensive evaluation of the level of reader satisfaction were established. In order to improve the standard of library construction, optimization recommendations were put forward based on the case study of three different types of libraries.