The Effect of User Adaptation on the Effective Use of Enterprise Systems Research-in-Progress

摘要

Most of the cost of information system implementation projects is attributable to the post-adaptation phase. Thus, an effective use of the implemented system is necessary to justify the expense. It has been theorized that user adaptation can help to increase the level of effective use of a system. Changes to an enterprise system or to the individual's tasks with an enterprise system are likely to trigger user adaptation. Yet the effect of user adaptation on effective use of an enterprise system is still widely unknown. We conducted a longitudinal case study to explore the phenomenon and develop a research model to measure the effect of user adaptation on the effective use of an enterprise system. The extension of the nomological network of the concept of effective use by an integration of the effect of user adaptation will be the main contribution of our research.