CONTRIBUTION OF KNOWLEDGE MANAGEMENT SYSTEMS TO TRANSACTIVE MEMORY SYSTEMS DEVELOPMENT

摘要

"Transactive Memory, or Who knows what is a shared system for encoding, storing, and retrieving information" (Wegner et al., 1985, Wegner, 1995). Alavi and Leidner confirmed that Information Technology facilitates knowledge sharing among team members (Alavi and Leidner, 2001). Little to our knowledge though has been done to describe practically how knowledge management systems (KMS) can improve knowledge sharing and develop Transactive Memory Systems (TMS) in organization teams (Alavi and Tiwana, 2002, Sue Young et al., 2010). This empirical case study introduces a model of KMS contribution to the development of teams' TMS in a fast moving and changing organization (Brandon and Hollingshead, 2004, Lewis, 2004). This paper will give practical examples on how the KMS tools can facilitate the communication between the users looking for knowledge and the owners of this knowledge. This research is limited to one case study, but can serve as a reference for professionals in the process of implementing a KMS, and for researchers studying the contribution of Information Systems (IS) and KMS to knowledge management (KM) and TMS building. The topic was proposed as an opportunity for future research (Sue Young et al., 2010).