Difficulties related to implement enterprise resource planning in Morocco Large companies' case study

摘要

To increase their performance, many companies have chosen to adopt ERP solutions in their information system including Moroccan companies. This paper attempts to identify important issues affecting Enterprise Resource Planning (ERP) implementation in Moroccan context. The results presented are based on a case study (action research) in two large Moroccan companies: the first in the industry field and the second operates in telecommunications field. This study concerns several kinds of projects: new implementation of an ERP, major extensions of an existing ERP or upgrade to a global new release. The problems dressed are spread over different phases of the implementation life cycle and discuss several aspects: scope, sponsoring, standard versus customizations, resistance to change/ resisting forces, cultural aspects, operations and values system.