Study on factors determinant of satisfaction in the use of e-learning at Telekomunikasi Indonesia Tbk

摘要

Nowadays, e-Learning is one of the media that becomes the mainstay of several companies in Indonesia. Service coverage, speed, ease of measurement, effectiveness and efficiency are some of the reasons why e-Learning is thus expected to be the solution of delivery and media dissemination of knowledge and information for all corporate entities. The implementation of e-learning in Telkom Indonesia has a weakness just like in the education system in general, i.e. the completion of the educational process. One of the drawbacks of e-learning that appears at Telkom Indonesia is a penetration level that has not been so encouraging. This study developed an integrated model with several sub variables such as: courses, technology, design, marketing, management support, organizational culture, real need, time to learn, support, mandatory usage and incentives. This study wanted to find out the factors that have influenced the satisfaction of the implementation of e-Learning in this company. By knowing the influencing factors, it is expected that the implementation of the strategy is more precise and has a solid foundation for the development of the implementation.