Communication Behavior Modification: Application for Promoting Wi-Fi Network Usage by Visualizing Usage History

摘要

With the rapid increase in the use of high performance Information Communication Technologies (ICT) devices, the control of network quality for congestion avoidance has become increasingly important in network service design. Service quality should be discussed from a user experience perspective and the same holds for network quality. However, it is less common to integrate a human-centered design viewpoint when improving network performance. In this paper, we discuss a concept that allows users to choose an appropriate network by visualizing network usage history. The main contribution of this paper is to show quantitatively the effect of this concept by developing a prototype application for smart phones. The application visualizes network usage history through entertaining content. Users enjoyed it and consequently were able to improve network performance by modifying their communication behavior. Field studies show that 47% of participants enjoyed using the application and 28% of participants increased their use of Wi-Fi networks.