Verification of effectiveness of the nursing-care Service Space Visualization and Evaluation System: Field experiment aiming to improve nursing-care services

摘要

In order to improve nursing-care services, we are developing the Service Space Visualization and Evaluation System which collects location information and twittering of nursing-care staff and integrates record of nursing-care and nurse call. We verified that the system is effective in improving nursing-care services by conducting a field experiment. Utilizing twittering and location information enabled nursing-care staff to grasp the situation, which had been difficult for them. We confirmed it is efficient that nursing-care staff share up-to-date information of residents and that they recognize and evaluate their services each other objectively. We also confirmed that they could search important matters and consider improvement plan.