A Research on Tourism Service Quality based on Information System

摘要

Tourism service quality in an organization (tourism enterprises, such as travel agencies, hotels and other enterprises involved tourism) is defined in terms of quality of excellence, quality of value, quality of conformity to specifications, and quality as meeting tourism customer expectations. Tourism service quality can be understood using Liang (Liang, 2008). Due to the current number of tourism enterprises in the service of each quality system are lack of effective interface between subsystems mechanism, resulting in not to mention tourists for high-quality tourism products. Therefore, excellence in tourism service quality involved using service quality technology is becoming very important. The value of information systems can be realized by improving profit margins for the tourism enterprises, by which the useful applications and maintainable software can be provided. Information systems quality as conformance denotes designing the systems that conform to the end tourism consumers' information requirements. In order to meet the tourism customer expectations, the quality of information systems is accomplished by offering appealing, user-friendly interfaces, entertaining user requests for change.