1. Who we are 2. The path to insourcing 3. The key points of our O&M management strategy: 3.1 business process reengineering 3.2 organizational set up 3.3 logistics and supply chain 3.4 monitoring and control 3.5 continuous improvement 3.6 zero based cost approach 3.7 OEM (Original Equipment Manufacturer) partnership 4. Findings and conclusions
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