The Highly Reliable Resilient Organization Methodology: Incorporating Organizational and Managerial Factors in the Assessment of Organizational Vulnerability

摘要

The intent of this paper is to present to leaders of organizations and other decision makers within organizations a methodology to assist in understanding the vulnerability their organizations face each day and provide the means to eliminate or mitigate these vulnerabilities in a consistent, systematic, and most importantly, a preemptive manner. The Highly Reliable Resilient Organization (HRRO) methodology was developed for this purpose and it specifically focuses on assessing the aspects of an organization that provide the foundation for the organization's core function; its culture, its ability to manage risk, and its governing processes. The HRRO methodology is a multi-attribute analytic-deliberative process that provides the means to 1) assess vulnerability preemptively as a way to determine the proposed effect of the implementation of a proposed mitigation project or initiative under consideration, 2) assess vulnerability correctively, i.e. post impact to determine its effect on the organization, 3) prioritize proposed mitigation projects or initiatives using criteria determined by the organization's stakeholders, and; 4) include the cost of risk avoidance with non-monetary criteria in benefit-to-cost analyses The HRRO methodology can be applied to any organization; however, as the criteria, criteria definitions, constructed scales, and weights are specific to an organization customization is necessary.