The Influence of Mobile ICT Use on Service Innovation Capabilities

摘要

This paper presents the results of a research conducted in order to investigate the relationship between the use of mobile information and communication technologies (MICTs) by service providers and service innovation capabilities of their firms. We empirically tested a theoretical model which supposed that MICTs would positively influence market and procedures innovation capabilities, directly, and also through the development of internal and market capabilities. The theoretical background was mainly based on absorptive capacity (ACAP) theory, examining dynamic knowledge capabilities and social integration capabilities. The empirical phase is based on a survey, answered by 51 top managers of business service firms. The data collected were analyzed using the Partial Least Square method. Our main findings suggest that, although MICTs do not affect directly innovation capacities, they can influence this variable trough the development of internal and market capabilities. This will vary according to what type of mobile device is used.