Validating ITIL maturity to strategic business-IT alignment

摘要

Ensuring that organizational IT is in alignment with and provides support for an organization's business strategy is critical to business success. As there is no published research that attempts to describe maturity of ITIL V3 in aligning business and IT at strategic level, this paper reports on determining aligning roles of ITIL V3 in practice. In this paper, ITIL maturity to business-IT strategic alignment is validated by Strategic Alignment Maturity model. Focusing on how ITIL V3 covers business-IT alignment maturity criteria of the model, the maturity of ITIL strategic alignment practices is assessed which makes it possible to recognize conceptual and practical competencies of ITIL to aligning business and IT in strategic level. Furthermore, applying ITIL to the strategic alignment maturity model identifies opportunities to improvement in ITIL alignment perspective.