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Study on Guest Satisfaction Based on Brand Promotion of Theme Park - An Example of Ocean Park Hong Kong and Panyu Chimelong Paradise

机译:基于主题公园品牌推广的客户满意度研究 - 番禺海洋公园的典范,番禺Chimelong天堂

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Brand marketing is a critical part for the success of theme park. This paper aims to explore how brand marketing of theme park affects guest satisfaction by analyzing the efficiency of brand marketing and guest satisfaction. In order to do it, Ocean Park Hong Kong and Panyu Chimelong Paradise were taken as an example and questionnaire was employed as the major method. The study finds: (1)The two theme parks share clear and acquainted positioning. However, Chimelong Paradise does better in the marketing of mascot and slogan than Ocean Park. (2) In terms of brand marketing, the difference on satisfaction mainly presents at guests' perception on the software part of the product, which consists of professional service skills and service attitudes. (3) Guests show higher loyalty on Ocean Park.
机译:品牌营销是主题公园成功的关键部分。本文旨在探讨主题公园的品牌营销如何通过分析品牌营销和客户满意度的效率来影响客户满意度。为了做到这一点,海洋园香港和番禺Chimelong天堂被认为是一个例子,调查问卷作为主要方法。研究发现:(1)两个主题公园分享清晰熟悉的定位。然而,Chimelong天堂在吉祥物和口号的营销中比海洋公园更好。 (2)在品牌营销方面,满意度的差异主要是在嘉宾对产品的软件部分的看法,包括专业的服务技能和服务态度。 (3)客人在海洋公园展示了更高的忠诚度。

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