Using BPMN-based Business Processes in Requirements Engineering: the Case Study of Sustainable Design

摘要

Global economic challenges force companies to constantly seek alternatives to become more efficient in order to grow, or even survive. Process improvement has the potential to transform a company and lead to innovation while information technology is an enabler of business change. Both must evolve together to maximize the outcomes. This paper introduces the case study of a business process to support the sustainable design (SD) of products and services. The purpose is to illustrate how processes can be used to support eliciting and managing system requirements for highly complex domains, where both processes and requirements are difficult to define. The process was designed in Business Process Model and Notation (BPMN). The case study shows how information is gained during process mapping and how this information can be used in requirements engineering. Relevant SD knowledge and best practices are presented, making this process also very helpful for SD beginners.