Performance Measurement in Facility Management Companies with Balanced Scorecards demonstrated at the Case of DaimlerChrysler Object Management and Services GmbH

摘要

In the early 1990's a new approach to strategic management was developed by Robert S. Kaplan and David P. Norton. The so called balanced scorecard (BSC) is a management-system that enables facility management organizations to clarify their vision and strategy and translate them into action. As the BSC not only considers financial measures but also non-financial measures (which cause financial performance), managers are able to avoid a suboptimal development of the company at an early stage. This paper describes the structure, advantages and the implementation of a BSC in general as well as the development and implementation of a BSC in a facility management service providing company.