WWW-based technologies offer a wide spectrum of communication facilities in professional organizations. Two main paradigms emerge as it comes to the question how to manage and facilitate the synergy between domains of expertise and how to make knowledge effective. The first paradigm is closely related to the traditional method of delivery courses, documentation and quality control via proven procedures. Its accent is on the consolidation, validation and broadcasting of expertise via courses. Life-long learning in this paradigm is the attitude at the employee to stay receptive for ever-new information, and the attitude to be willing to change oneself. The second paradigm is based upon human resource management, the learning organization and the impact of peer-to-peer learning. Its underlying notion is that expertise is between rather than in the individuals. In other words: knowledge manifests during the interaction when several persons are sparring on a certain decision or design task. In this presentation I will bring forward how new methods and tools allow teams to share expertise so that the quality of the team solution exceeds the best individual solution. The strategy to achieve this result is to assess cognitive styles and make team members aware of the added value of complementary personalities. As e-technologies offer new unique pedagogical methods to enhance student learning, it seems to be an urgent and valid question how to manage learning communities within and between business sectors that have only few disciplines in common. The key mechanism in the procedures for generating, sharing and managing expertise is in finding appropriate representations that allow specialists to express and apprehend conceptual networks. Concept Mapping and Mind Mapping are such techniques that elicit the human mind to become aware of tacit knowledge. Also conceptual representations make it easier for partners to accept the difference in generated ideas and to share underlying intuitions for critical stages in problem solving. In demonstrations it will be explained how conceptual representations for orientation and navigation get more and more impact in the training sector. In the next decade these methods become vital for learning in Virtual Environments like VR learning games.
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