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Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS

机译：服务顾问/ serviceexpert - 开发成功的诊断eps

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Development of an affordable and dealer-friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.

机译：开发经济实惠且经销商友好的电子性能支持系统（EPS）涉及广泛的经销商参与和主动项目管理。通过有效选择技术和工具，通过电子和纸张格式开发，维护和分发技术信息。开发的EPSS推荐诊断程序和相关技术信息更可访问，易于使用。这导致通过增加经销商技术人员的知识和服务技能来实现更好的客户服务。

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《SAE World Congress》|2002年||共1页
会议地点
作者
Arnold A. Taube;
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原文格式 PDF
正文语种
中图分类 U46-53;
关键词
Agricultural machinery; Customer service; Diagnostics; Expert systems; Information systems; Service mechanics;

机译：农业机械;客户服务;诊断;专家系统;信息系统;服务力学;

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