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Effects of Standardization on Team Coordination: Cockpit Versus Emergency Room

机译:标准化对团队协调的影响:驾驶舱与急诊室

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In most high risk systems, standardization in the form of standard operating procedures has been developed with ever increasing detail in order to streamline human action and to reduce its influence as a risk factor. While generally there is an understanding that rules are useful guides for safe behaviour, there is also an increasing concern that too many rules incrementally developed will not make up a good system to help human actors do the right thing especially in states of abnormal operation where they would need strong, but also flexible guidance (e.g. Amalberti 1999). Another basic problem with standardization is that especially in non-routine situations reliance on common standards may turn into an overreliance, impeding switches to more explicit coordination and with that switches to higher levels of common action regulation, i.e. switches from skill-based to rule-based or from rule-based to knowledge-based behaviour.
机译:在大多数高风险系统中,标准操作程序形式的标准化已经开发出了越来越多的细节,以便简化人类行动并将其影响降低为风险因素。虽然有一个理解,规则是为了安全行为的有用指南,但也有一个越来越多的问题,即逐渐发展的规则太多不会构成一个良好的系统来帮助人类行动者做正确的事情,特别是在他们的异常操作状态需要强大,但也是灵活的指导(例如Amalberti 1999)。标准化的另一个基本问题是,特别是在非常规情况下对共同标准的依赖可能变成过度规范,阻碍切换到更明确的协调,并且与该交换机更高的公共动作调节,即从基于技能的交换机到规则 - 基于或以规则为基于知识的行为。

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