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Culture-Aware Dialogue Management for Conversational Assistants

机译:对会话助理的文化感知对话管理

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摘要

The cultural background has a great influence on the people's behaviour and perception. With the aim of designing a culturally sensitive conversational assistant, we have investigated whether culture-specific parameters may be trained by use of a supervised learning approach. We have used a dialogue management framework based on the concept of probabilistic rules and a multicultural data set to generate a culture-aware dialogue manager which allows communication in accordance with the user's cultural idiosyncrasies. Hence, the system response to a user action varies depending on the user's culture. Our data set contains 258 spoken dialogues from four different European cultures: German, Polish, Spanish and Turkish. For our evaluation, we have trained a culture-specific dialogue domain for each culture. Afterwards, we have compared the probability distributions of the parameters which are responsible for the selection of the next system action. The evaluation results show that culture-specific parameters have been trained and thus represent cultural patterns in the dialogue management decision process.
机译:文化背景对人民的行为和感知有很大影响。凭借设计文化敏感的会话助理,我们研究了是否可以通过使用受监督的学习方法培训特定于文化的参数。我们使用了一个基于概率规则的概念的对话管理框架和多元文化数据集,以生成文化感知对话经理,允许根据用户的文化特质进行通信。因此,对用户动作的系统响应根据用户的文化而变化。我们的数据集包含了来自四个不同欧洲文化的258个口语对话:德语,波兰语,西班牙语和土耳其语。对于我们的评估,我们为每个文化训练了特定于文化的对话域。之后,我们已经比较了负责选择下一个系统动作的参数的概率分布。评估结果表明,特定于文化的参数已经过培训,因此代表了对话管理决策过程中的文化模式。

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