Mobbing in Service Companies in Colombia. A Silent Enemy

摘要

The interpersonal relationships in organizations have generated deficient processes of interrelation due to labour harassment. Inadequate organizational dynamics, in addition to the lack of activation of administrative management strategies for the prevention of these events, lead to the interior of workplaces towards harmful environments, promoting scenarios of arbitrariness and psychological violence. The objective of this study is to identify psychosocial risk factors at work and outside of work, in addition to stress symptoms in order to verify their relationship with workplace harassment and formulate organizational strategies for their control. This is a mixed and correlational investigation. Realized in four (4) companies of services of transport of raw materials for the industry of the cement, in the municipality of the Calera of the department of Cundinamarca in Colombia.