Engaging and Effective Staff Training to Improve Patient Safety and Satisfaction

摘要

Improving patient safety and increasing patient satisfaction are top priority concerns for healthcare institutions. Alarm fatigue is also a key and very problematic issue. Developing programs to address these problems often involves making system-wide cultural changes, but changing institutional culture can be challenging. Use of animation and storytelling to inspire emotional "buy in" from staff, combined with an efficient and engaging multimedia training program, can allow for rapid and cost-effective cultural change. A "culture of safety" is established yielding improvements in patient safety and satisfaction while decreasing alarm fatigue for clinical staff.