Evaluation of Performance Satisfaction Level of Tawang Alun Green Terminal in Jember

摘要

Tawang Alun Terminal is a terminal type A that located in Jember Regency, East Java, which serves as a transit node for inter-provincial inter-city public transport connect the western and eastern parts of East Java. This study aims to evaluate the performance satisfaction level of Tawang Alun terminal by referring to the principle of environmentally friendly terminal or Green Terminal. The method used is analysis of multiple linear regression. The research respondents are terminal users which passengers, operators, and tenants of commercial facilities in the terminal. The twelve (12) performance factors include: Security, Safety and Health, Management Responsiveness, Building Utilities, Architectural Aesthetics, Ease and Accessibility, Transportation Reliability, Building Durability, Frequency and Density, Comfort and Regularity, Availability and Capacity of Public Facilities, and Application of Environmentally Friendly Concepts. The results of the analysis generate the influence of 12 performance variables represented by the value of R Square equal to 0.96. It means that the variability of the performance of the Tawang Alun terminal can be explained by the regression equation equal to 96%, while the remaining 4% is explained by other variables outside the model equation.