Framework of implementing ISO 9000 and total quality culture in higher education: A concept

摘要

This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs). The preliminary data were collected through questionnaire. A total of 73 (87.6%) valid data were analyzed. From descriptive analysis and correlation coefficient testing, the study found the average level of understanding and practice levels is moderate. The coefficient correlation (r) indicates a strong relationship between the level of understanding (LoU) and the level of practice for ISO 9000 with r = .804, n = 73 (p<.001). The study also disclosed that it is a significant correlation exists between the level of understanding QMS ISO 9000 and the level of practice, the value of r = 0.789 (p<0.001). Finally, the study shows strong significant relationships between the level of understanding and practice of the achievement performance (OP) of UUM on the value of r = .796, (p <.001). The study suggested ISO 9000 and Total Quality framework in Higher Education, including - customer requirements, unity of purpose and ISO implementation, organization performance, and continuous improvement.