Decision Support Systems for Performance and Evaluation of Teachers in General-English Course by Using the SMARTER and TOPSIS Methods

摘要

This research aims to implement Decision Support System (DSS) for choosing General English program teacher using Smarter and Topsis methods. The SMARTER method is used for determining weight of each criterion, where the TOPSIS method is used for calculate teacher ranks. The data used consist of some criteria and lecturer scores for each parameter. Both data are obtained from UPI Language Center Customer Satisfaction Report. Priority of criteria was decided based on questionnaire response from General English Program students. On accuracy aspect, the research shows that the combination of SMARTER and TOPSIS methods has 76% error rate. This research also shows that SMARTER and TOPSIS method has 90% stability. Based on questionnaire, 4 from 5 Balai Bahasa UPI's management choose teacher's rank from SMARTER and TOPSIS methods rather than manual.