Proposal of the improvement of actual ITIL version based on comparative IT Service Management methodologies and standards - The improved model of ITIL 2011 framework

摘要

The result of research includes professional and scientific contribution. The professional contribution of this research is the creation of a new model that can be immediately implemented in the business environment of any organization and in this way it is given an incentive for many companies to introduce an improved model of ITIL to accelerate their business processes and to achieve better business results. The scientific contribution of this research is the creation of a new performed model for IT service management which is derived from six different methodologies and standards for the management of IT services which becomes the first such research that has ever been done. The result of this research will be presented to the Cabinet Office which is the international organization that cares about upgrading of ITIL for the final adoption of the model which is the product of this research. The result of a research is also an opening of new future researches that should happen in this scientific area in the near future.