An outcome study on the learning programs at the Novartis Knowledge Center (NKC)

摘要

1. The key performance indicators on Behavior, Attitude and Results were confirmed this study. KPI on Behavior and Attitude change after NKC learning programs: 90% of NKC Orientation participants learned how to find useful information for their job needs (Key finding 6.1). According to their comments, they will spend 66% of their information gathering time in using NKC information resources (see Table 6); 88% of the DT group indicated that they have improved their information resource searching skills (Key finding 6.1), and they indicate that they will devote significantly more time on information gathering using NKC resources(P<0.0001, see Table 7). KPI on Results, business impact, job performance and decision making process: 93% of all NKC learning participants need information for their job performance (Key finding 4); 90% of the Orientation participants claimed that NKC resources will be useful for their job (Key finding 6.1); 82% of DT participants responded that the NKC resources presented were relevant to their jobs (Key finding 6.1). 2. NKC produces higher business impact (Results) as the user utilises more NKC resources in the Database Targeted learning programs. DT groups claimed to utilise significantly more NKC information resources (p<0.001, see Table 7) in a steady fashion (See Figure 3). It not only improved users' job performance, but also improved their efficiency in using NKC resources. The amount of time spent by the DT group on utilising NKC resources correlates positively to their job performance (R=0.90, see Figure 4.) NKC should continue to invest more time and energy in delivering targeted programs as it produces higher business impact.