Future Prospects for OBB-Personenverkehr AG - (PPT)

摘要

Along the "chain of mobility" Our products have to be adapted to the customers needs 1. Before the journey (1). Door-to-Door information (2). Integrated channels of distribution 2. During the journey (1). Door-to-Door mobility (2). System of hubs 3. After the journey (1). Analysis of customer satisfaction (2). Managing complaints.