Improving Knowledge Management in the Health Service: Re-Engineering Approach Towards Successful Implementation

摘要

Changes to business practices involve risks. There has always been an attempt to develop various concepts for successful restructuring of business processes to enable technology adoption. This is due to the fact that the success of any business depends as much on how it is structured, as well as its ability to adopt new technology. As a consequence, the great success stories of the global economy emanate from those organisations most capable of adopting new technology, which invariably includes information technology (IT). This chapter examines how business process re-engineering (BPR) can be used to improve knowledge management (KM) in health services by (i) assessing the effectiveness and usefulness of BPR; (ii) present a critical review of approaches to BPR; and (iii) describe a framework for using BPR for KM based on empirical research. The aim is to provide a sound strategic and tactical management approach for successful implementation of knowledge management systems (KMS) to improve health-care service project administration.