Banner Health/Arizona State University Partnership in Redesigning Emergency Department Care Delivery Focusing on Patient Safety

摘要

To address long waits, and back-ups in hospital Emergency Departments (EDs) that put patients at risk, Banner Health has collaboratively redesigned the ED patient care delivery process, working with management engineers and Arizona State University's Industrial Engineering Department. The new design is being implemented in Banner's eight largest hospitals resulting in improved "door to doc" times and decreased rates of patients leaving without treatment (LWOTs).