Proactive Assistive Technology: An Empirical Study

摘要

This paper analyzes the problem of evaluating elderly people’s perception of assistive robots and domotic environments. Specifically, we focus on aspects related to the modalities in which interaction can occur between an elder user and an assistive robotic agent. Our work benefits from the products of project RoboCare, namely, a domestic environment in which sensors, intelligent software components and a domestic robot provide a set of cognitive support services for the elder user. This paper analyzes a number of evaluation criteria in detail, specifically related to the robot’s aspect, the way in which it communicates with the user, and the perceived usefulness of its support services. Among these criteria, the paper proposes and reports an evaluation of the Proactive interaction modality (where the system takes the initiative) and On-demand interaction (in which the user explicitly requests a service). Users evaluate the On-demand support services in personal safety scenarios as particularly useful, and less so in scenarios which are not critical. The paper also provides a discussion which can be useful for the design of future assistive agents and robotic companions.