Making things work

摘要

In this paper we discuss configurability as a form of appropriation work. We suggest that making technology work requires an awareness of the multiple dimensions of configurability carried out by numerous actors within and outside of the organizations in which new technologies are introduced in efforts to support cooperative work. Through discussion of the introduction of a wireless call system into a hospital, we provide an overview of these dimensions -- organisational relations, space and technology relations, connectivity, direct engagement, and configurability as part of technology use and work - and we suggest that in increasingly complex technological and organisational contexts, greater attention will need to be focused on these dimensions of configurability in order to make things work.