THE EFFECT OF INFORMATION TECHNOLOGY STEERING COMMITTEES ON PERCEIVED IT MANAGEMENT SOPHISTICATION IN HOTELS

摘要

Information technology (IT) is an important, necessary, and strategic asset to any business enterprise. Investment decisions in IT and the ability to derive benefits and generate business value from these investment decisions depends greatly on how IT is managed in the organization and the IT governance system employed by the organization. This paper studies the effectiveness and impact of IT governance in small, medium, and large hotel organizations; how IT steering committees can be used to improve technology and business strategy alignment; and the perceived level of management sophistication and organizational structure.