Practical Steps in Building a Change Management Competency Shoemaker or Schumacher - which is your organization?

摘要

So you decided to attend this session - either because the title caught your attention or someone told you about it. And your first question may be, "What do organizations have to do with Shoemakers and Schumachers?" And then you may also be asking, "What does all this have to with change - and with building a core competency for dealing with change?" Legend tells us that the Shoemaker, while expert in producing quality footwear, typically has children who don't have shoes. The legend that is still being written around Michael Schumacher will tell our children about a man who broke all previous records in Formula One racing - an expert whose expertise lies as much with the Ferrari backroom team as it resides in him. The Shoemaker legend affirms our inability to apply the available expertise where it counts the most - in our own family (and within our own organization). The Schumacher legend reminds us that we are most successful when we not only recognise but also embrace the interdependence between individual and team - and between people and machines. Our everyday experience reflects the sad conclusion of a growing body of research: our organizations constantly try to be more efficient and more effective, yet most of the changes we initiate do not fully achieve their objectives. Note, we said most, not some and not many - most!