Evaluating Success in Post-Merger IS Integration: A Case Study

摘要

Despite of the importance of post-merger IS integration for the success of the whole merger, post-merger IS integration literature remains scarce. This paper attempts synthesising the often implicit or vague definitions of post-merger IS integration success with those provided in the vast body of literature on IS evaluation. As a result, four categories of success issues for post-merger IS integration are proposed: User satisfaction of the integrated software's system and information quality as well as its use, Efficient and effective IS integration management, Efficient IS staff integration, and IS ability to support for the underlying motives of the merger.