A Study on the Level of Stress in a Health Unit

摘要

Organizational-level stress management is a central issue of the health systems. The investigation was carried out in March 2009 in a city hospital and was based on the application of an original questionnaire containing 39 items to all the employees present at work at the time - which complies with the Provisions of the Ministry Of Public Health regarding personnel. The main stress factors identified by the employees were: inadequate communication, frequent legislation modifications, job insecurity, the patients' attitude and lack of information regarding the health services offer, as well as the large specific workload. The employees consider that the addition of other stress factors could be avoided by: a correct task assignment aimed at avoiding job-related work overload and the appearance of monotony at the workplace and personnel under use; a better collaboration and communication, both at the same hierarchic levels and among them; objective criteria for the assessment of employees; the attempt to determine the establishment of different types of intercollegiate relationships (common relaxation activities) within the work team.