Training for Quality Management in Library and Information Center Services

摘要

This article aims training issues in relation to quality improvement in the LIC services. Many LIC units have been developing organized quality management systems to ensure not only that quality of service exists, but also is continuously improving. The many and varied efforts in this direction are usually given the overall label 'TQM'. This approach to managing successful LIC information delivery systems with well documented and it is recommended that the reader refer to these texts for in-depth detail.