ITIL Capacity Management Appreciation Seminar - Capacity Management from A to A - (PPT)

摘要

IT Infrastructure Library - books & definitions: Service Support & Service Delivery; Business Perspective, infrastructure, Development; Security & Service Management. Good practice for managing IT. Basis of ISO/IEC 20000 standard. V1 developed by OGC in the 80's, V2 in 90's... Metron key contributor to initial Demonstrator It SMF: The IT Service Management Forum for ITIL users; Promotes exchange of info & experience; GB, NL, B, AUS, ZA, CDN, F, CH/A/D, USA (over 30 chapters).