ADMINISTRATIVE PROCESS IMPROVEMENTS IN A UNIVERSITY: AN APPLICATION OF THE 7-STEP MODEL

摘要

A structured approach to continuous improvement (CI) has been used to streamline a support service process at the University's Health Science Center (UHSC). A synthesis of the 7-Step Model and the Deming Cycle is presented to illustrate the close relationship between these two approaches to CI. Twelve Total Quality (TQ) tools are used to help analyze and improve the study process. Some preliminary results from implemented initial changes are reported.