PROPOSAL FOR AUTOMATING THE GENERATION PROCESS OF QUESTIONNAIRES TO MEASURE THE SATISFACTION LEVEL OF SOFTWARE USERS

摘要

The most recent concepts on software quality take into account the factors of product quality, process quality and the satisfaction level of users. Therefore, when putting forth a plan for improving a software product, special attention should be paid as to incorporate the level of users' satisfaction into the development premises. On this latter respect, well-designed surveys have proven to be a valuable tool to obtain and measure satisfaction variables. The survey-based strategies, however, present a drawback on the fact that the tasks involved in questionnaire generation are difficult to automate, which renders the entire approach almost impracticable. This work presents a proposal for automating the various stages defined in questionnaire generation, with the aim at making the measurement method be both applicable and more practical.