Establishing a framework for building a SC performance system

摘要

Innovation has become a key issue for enterprises, sectors, regions and countries. Business strategies are based on the possibility of developing new or improved products, processes and management or marketing methods in order to develop competitive advantages. This shows the need to measure the real effect of innovation on business performance. To measure the impact of innovation on business performance is a difficult task because the relationship between the two is not always clear. Focusing on supply chains instead of enterprises makes it even more challenging. Innovators from across the chains must integrate an increasing number of interdependencies among product development decisions, whilst at the same time addressing customer needs/values, product technical specifications, delivery system capabilities and environmental requirements. The analysis of the innovation impact considering the supply chain as an addition of isolated elements leaves out the effects of collaboration and cooperation between he supply chain members. This paper focuses on the importance of building a common framework that supports the development of a performance evaluation system for the whole SC. A methodology is developed in order to facilitate the comprehension of the benefits of launching collaborative innovation strategies among all the agents of the supply chain. This understanding positively influences the firms behaviour towards the construction of an integrated and profitable supply chain. The proposal takes into account the performance measurement in social, economic and environmental issues.