BENCHMARKING FOR CONSTRUCTION MANAGEMENT PROCESS REENGINEERING

摘要

Benchmarking philosophy was applied to construction management process reengineering so that process managers can reengineer processes by learning the best-practice company's process. For this purpose, this paper addressed the process adaptability evaluation method to assist managers determining the best-to-learn process from the best-practice companies. By using the proposed method, the Adaptability Index (AI) can be calculated to represent the acceptance degree of each best-practice process. Not only the process similarity but also the process communication ease was considered as the primary factors to evaluate the AI value. The higher the AI is, the more suitable the process is. Accordingly, the project team can determine the best-to-learn process in accordance with the evaluated AI value.